Last Updated: 12/06/2025
At Malaiyou, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit or use Malaiyou, we may collect the following types of information:
- Personal Information
- Name
- Email address
- Phone number
- Billing and payment details
- Passport or identification information (when required for booking)
- Travel preferences and booking history
- Name
- Non-Personal Information
- Browser type and version
- Device information and operating system
- IP address
- Pages visited, time spent, and usage patterns
- Browser type and version
- Cookies & Tracking Technologies
- We use cookies and similar tools to improve website performance, personalize content, and analyze traffic.
- We use cookies and similar tools to improve website performance, personalize content, and analyze traffic.
2. How We Use Your Information
We may use your information for the following purposes:
- To process bookings, payments, and refunds.
- To provide customer support and respond to your inquiries.
- To send booking confirmations, travel details, and important updates.
- To improve our website, services, and user experience.
- To send marketing and promotional communications (only if you have opted in).
- To comply with legal, regulatory, or contractual obligations.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
- Service Providers & Partners: With airlines, hotels, tour operators, and payment processors to complete your booking.
- Legal Compliance: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Retention
- We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
- Non-personal data may be retained for analytics and service improvement.
5. Data Security
- We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.
- However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion of your personal information.
- Withdraw consent for marketing communications.
- Restrict or object to certain types of processing.
- Request a copy of the information we hold about you.
To exercise these rights, please contact us at malaiyou.asia@gmail.com.
7. Cookies Policy
- We use cookies to recognize you, remember your preferences, and improve your browsing experience.
- You can control cookies through your browser settings. Disabling cookies may affect site functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Children’s Privacy
- Our services are not directed to individuals under the age of 18.
- We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.