Terms & Conditions

Last Updated: 18/07/2025

Welcome to Malaiyou. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before making any booking or purchase.

1. Definitions

  • “Website” refers to www.malaiyou.com and any related mobile applications or platforms.
  • “We”, “Us”, “Our” refers to Malaiyou, the operator of the website.
  • “You”, “Your”, “Customer” refers to the person using our website or purchasing services.
  • “Travel Package” refers to tours, accommodation, flights, activities, or related travel services offered through Malaiyou.

2. Scope of Services

  • Malaiyou acts as an online platform that connects customers with travel service providers (airlines, hotels, tour operators, etc.).
  • All bookings are subject to the terms and conditions of the respective service providers.
  • We are not responsible for the acts, errors, or omissions of third-party providers.

3. Booking & Confirmation

  • All bookings made through our website are subject to availability and final confirmation.
  • A booking is considered confirmed only upon successful payment and issuance of a confirmation email/voucher.
  • You must provide accurate personal and travel details. Malaiyou will not be responsible for losses due to incorrect information provided.

4. Pricing & Payment

  • Prices displayed are in MYR and are subject to change without prior notice.
  • The final price at the time of booking confirmation will apply.
  • Payments must be made via the payment methods available on our website.
  • Malaiyou is not responsible for additional charges imposed by banks, credit card companies, or payment providers.

5. Cancellations, Returns & Refunds

  • Customers may request a refund if cancellation is made at least 30 days before the travel date.
  • Refunds requested within 30 days of the travel date will not be eligible.
  • Certain products and services may be non-refundable, which will be clearly stated during booking.
  • Refunds will be processed in accordance with our [Return & Refund Policy].

6. Modifications

  • Any request to change travel dates or package details must be made at least 30 days before the scheduled travel date, subject to supplier approval and applicable fees.
  • Malaiyou does not guarantee that modifications will always be possible.

7. Customer Responsibilities

By using our website, you agree to:

  • Provide true, accurate, and complete information during booking.
  • Ensure that you have valid travel documents (passport, visa, permits, insurance, vaccinations, etc.).
  • Comply with all applicable laws, regulations, and rules of service providers.
  • Not use our website for fraudulent, unlawful, or harmful purposes.

8. Limitation of Liability

  • Malaiyou shall not be liable for:
    • Delays, cancellations, or service interruptions caused by third-party providers.
    • Losses or damages resulting from force majeure events (natural disasters, strikes, political unrest, pandemics, etc.).
    • Indirect, incidental, or consequential damages.
  • Our liability, if any, shall be limited to the amount paid for the specific booking.

9. Intellectual Property

  • All content on our website, including logos, trademarks, text, images, and software, is the property of Malaiyou or its licensors.
  • You may not copy, distribute, or use any content without prior written consent.

10. Privacy & Data Protection

  • By using our services, you agree to the collection and use of your personal data in accordance with our [Privacy Policy].

11. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or services of those websites.

12. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur High, Sessions and Magistrate Court.

13. Changes to Terms & Conditions

  • We reserve the right to modify these Terms & Conditions at any time.
  • Updated versions will be posted on this page with the “Last Updated” date.
  • Continued use of our website after changes constitutes acceptance of the revised Terms.